Upstream Works launches Totalix, a contact center live in minutes inside the apps teams already use

WOODBRIDGE, Ontario - Rezul -- Upstream Works, the contact center and customer experience (CX) software company with 25 years in CX, today announced that Totalix™, the Version 8 platform it launched on October 14, will be sold through its network of more than 50 partners. Totalix is a full omnichannel contact center that runs inside the business applications teams already use, at a fixed cost per agent per month. A new Totalix tenant is live in about a minute, with no engineering work, and Totalix Mobile extends it to deskless, field and relationship roles. Totalix opens to early adopters in November and reaches general availability on December 1, 2026.

Under the new Totalix YOUR program, every customer on a three-year agreement can put forward one feature request a year. Within the program's scope and terms, Upstream Works commits it to the roadmap and builds it at no charge.

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"Totalix goes live in minutes, runs inside the systems your teams already use, and it's one fixed cost per agent per month," said Jeff Palmer, Chief Revenue Officer at Upstream Works. "We're taking it to market through our partners. And with the YOUR program, our customers don't just use our roadmap, they help write it."

Built for partners to sell and grow

Totalix will be sold through resellers, systems integrators, carriers, technology partners and expert advisors in the Catalyst network. Partners can resell Totalix or host it for their clients.

Five editions on one platform

Totalix Complete, the flagship, covers voice, digital channels, agentic AI, advanced routing, queuing, agent management, real-time reporting and deep analytics. Totalix for Cisco serves organizations running Cisco contact centers. Totalix Embedded puts the contact center inside any business application. Totalix Mobile brings agent-grade tools to deskless, field and relationship roles. Totalix for Amazon Connect follows in January 2027.

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UWXP, the Upstream Works AI experience layer, runs natively inside Totalix and also stands alone on other CCaaS platforms.

"We built Totalix so that changing your contact center is something your own team does the same day, not a project," said Sean Snider, Chief Operating Officer at Upstream Works.

Pricing and availability

Totalix is priced at a fixed cost per agent per month on one platform. Totalix can be deployed as SaaS, Dedicated Hosted or Partner Hosted, with On-Premise available from January 2027. Request a demo at https://www.upstreamworks.com or through an Upstream Works partner. The full release and media kit are at https://www.upstreamworks.com/company/press/totalix-launch-kit/.

Statements about future products, features, availability and marketplace listings reflect current plans and may change. Totalix and UWXP are trademarks of Upstream Works Software Ltd.