TMJ Named a Major Contenders in Everest Group's 2025 CXM Services PEAK Matrix® for APAC

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Improved position in "Vision and Capability" underscores growing presence in the Asia-Pacific region. TMJ Inc. (Headquarters: Shinjuku, Tokyo; President & CEO: Hideki Maruyama), a member of the SECOM Group specializing in building and operating contact centers and back-office (business process) services, has been recognized as a "Major Contenders" in Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025.

TOKYO, Japan - Rezul -- TMJ Inc. (Headquarters: Shinjuku, Tokyo; President & CEO: Hideki Maruyama), a member of the SECOM Group specializing in building and operating contact centers and back-office (business process) services, has been recognized as a "Major Contenders" in Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025 – APAC announced by the research and advisory firm Everest Group in September 2025. In this year's assessment, TMJ improved its evaluation in the category of "Vision and Capability", reaffirming its growing presence as a CXM services provider in the Asia-Pacific region.

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Reference：Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025 – APAC https://www2.everestgrp.com/report/egr-2025-21-r-7534/

The Everest Group assessment evaluated 33 CXM service providers in the Asia-Pacific region, including contact center outsourcing vendors. The positioning was determined based on Everest Group's 2025 RFI process, interactions with leading CXM service providers, client reference checks, and ongoing analysis of the CXM services market. Providers were mapped against two axes: "Market Impact" and "Vision and Capability." TMJ was once again named a "Major Contenders" this year, with notable improvement in the "Vision and Capability" dimension.

Looking ahead, TMJ will continue to drive the advancement of the "Next-Generation Contact Center", including the use of generative AI, while delivering expertise and solutions that maximize client customer experience value. Furthermore, TMJ remains committed to accelerating the success of clients' global business expansion through optimal localization strategies, acting as a trusted partner in their growth.

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Company Overview: TMJ Inc. (https://tmj-bpo.com/ )

TMJ was established in 1992 as a spin-off from the in-house call center of Fukutake Shoten (now Benesse Corporation). Leveraging expertise in production management and quality control cultivated through Benesse's unique long-term membership business model, TMJ provides a wide range of services, from designing and operating call centers for diverse clients to conducting research and analysis, staffing, and training.

Since becoming a wholly owned subsidiary of SECOM Co., Ltd. in 2017, TMJ has been leveraging SECOM's robust and secure group network to further support the success of its clients' businesses.

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TMJ Inc.
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Source: TMJ Outsourcing
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