Kansas: KC Water assures customers that letters received over sewer warranty are legitimate

~ As concerns arise about a recent series of letters sent by Service Line Warranties of America (SWLA), KC Water officials are assuring the public that these letters are legitimate. The department wants to address any worries and clarify the purpose of these letters.

According to KC Water, they are responsible for repairs on all water mains up to the curb box on private property. However, any repairs beyond that point become the responsibility of the property owner. These unexpected repairs can be costly and may not be covered by standard homeowners' insurance.

To provide customers with an option to protect their water service line, KC Water has partnered with SWLA. This partnership allows homeowners to have coverage for potential repairs that may occur. For more information on the services offered by SWLA, individuals can visit their website.

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It is important to note that while this insurance is not directly through KC Water, the department does receive a commission from each water policy sold. This commission is used to pay off outstanding debts from delinquent water accounts and support utility assistance programs such as the Mid-America Assistance Program.

For further details on this partnership and its benefits, interested parties can visit KC Water's website. The department remains committed to providing reliable and affordable water services for all residents in Kansas City.

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