Boston: People Operations Cabinet Publishes 2025 Impact Report

~ Boston, MA - In 2022, Mayor Wu established the People Operations Cabinet with the goal of bringing together various departments under a unified strategy. This includes Human Resources, Labor Relations, Public Records, the Registry Division, and Elections. The Cabinet's main responsibility is to strengthen the systems that support the city's workforce and ensure reliable public service.

The recently released 2025 People Ops Impact Report offers a glimpse into how these departments work together to enable the city to function smoothly. This includes supporting employees, safeguarding public records, administering fair and accessible elections, and ensuring that policies and labor agreements align with shared values. By working together, these departments help build trust in not only the services provided by the city but also in the processes behind them.

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Chief People Officer Alex Lawrence stated that this report showcases the often overlooked work that keeps the city running. While it may not always make headlines, it plays a crucial role in supporting employees across all departments and strengthening the city's ability to deliver services.

The 2025 People Ops Impact Report is intended for city employees, leadership, and members of the public who are interested in how Boston invests in its workforce and supports public service. This year's report has been published as a responsive web-based experience rather than a traditional static document. The format was designed to make complex interconnected work more visible and accessible, demonstrating how improvements across systems, governance, and operations benefit the city as a whole. A PDF version of the report can be downloaded for those interested in viewing it.

To gain a deeper understanding of how Boston is investing in its workforce and supporting public service, readers are encouraged to view the full report on their website.

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