Alert Long Beach Emergency Notification System Restored on New Secure Platform

Long Beach, CA ~ Long Beach, CA - The City of Long Beach has announced the restoration of its Alert Long Beach emergency notification system on a new and improved platform. This comes after a nationwide cybersecurity incident last year that affected the vendor's legacy system.

According to Crisis24, the parent company of CodeRED, their legacy OnSolve CodeRED system, which hosted the City's Alert Long Beach platform, was impacted by a cybersecurity attack on November 21, 2025. However, the incident was limited to this older platform and did not affect any other City systems. Additionally, no sensitive personally identifiable information such as Social Security numbers or birth dates was compromised as this information is not collected by the system.

As a precautionary measure, the City immediately suspended the use of Alert Long Beach and notified the public while the vendor conducted an investigation. The City also worked closely with local and state partners to ensure that any potential emergency alerts could still be issued using an alternative system.

Since then, Crisis24 has decommissioned its legacy platform and migrated all customers, including the City of Long Beach, to a newly secured system called CodeRED by Crisis24. This new platform has undergone extensive security measures such as independent penetration testing and system hardening conducted by external cybersecurity experts. It has also met federal security requirements set by FEMA to restore Integrated Public Alert & Warning System (IPAWS) capabilities within the upgraded system. IPAWS is FEMA's national alerting system that delivers Wireless Emergency Alerts (WEAs) directly to mobile phones.

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While residents do not need to sign up for WEAs as they are automatically received on mobile phones, signing up for Alert Long Beach allows the City to send targeted emergency notifications such as evacuation notices and critical public safety information.

The upgraded and secure Alert Long Beach system is now fully operational. Residents and businesses who were previously signed up do not need to register again as their information has been successfully transferred to the new system. However, those who have not yet registered are strongly encouraged to do so by visiting AlertLB.com. This ensures that they receive timely and localized alerts that can help protect them, their families, and their property during emergencies.

The City's Department of Disaster Preparedness and Emergency Communications has successfully transferred all 24,000 existing community contacts to the new system. The City remains committed to safeguarding community information and ensuring reliable emergency communications for all Long Beach residents.

For media inquiries, please contact Reginald Harrison, Director of Disaster Preparedness and Emergency Communications at 562.570.9460 or Reginald.Harrison@longbeach.gov.

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