Alemba Introduces Most Independently Certified ITSM Platform to Help Regulated Enterprises Operate Smarter and Scale Faster

EDINBURGH, Scotland - Rezul -- Alemba, a global provider of enterprise‑grade IT service management software, today announced that Alemba Service Manager has achieved PinkVERIFY® certification for 25 IT service management processes, extending its position as the most independently certified ITSM platform available.

This milestone addresses critical challenges facing enterprise and public sector organisations today: fragmented ITSM tools that create compliance gaps, mounting pressure to demonstrate audit readiness, and the need for defensible governance in regulated environments. With certification now spanning 25 PinkVERIFY processes, Alemba Service Manager provides a unified, independently validated foundation for IT service delivery that meets the stringent requirements of healthcare, government, finance, and utilities.

"Achieving PinkVERIFY certification for 25 processes is an important milestone for Alemba," said Emily Taggart, General Manager at Alemba. "Our customers operate in highly complex environments where proven, independently validated service management capabilities matter. This certification reflects our long‑term commitment to quality, transparency, and practical ITSM that works at enterprise scale."

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What the New Certification Delivers

Independently Validated ITSM Best Practices
All 25 certified processes have undergone rigorous assessment by Pink Elephant against globally recognised best‑practice criteria, eliminating guesswork and reducing risk for organisations adopting Alemba Service Manager.

Governance, Risk, and Compliance Ready
The platform delivers audit‑ready ITSM capabilities out of the box, helping compliance officers and IT leaders demonstrate control effectiveness across Change Enablement, Service Configuration Management, and IT Asset Management.

Flexible Configuration Without Compromising Certification
Unlike rigid "certified‑only" configurations, Alemba Service Manager allows organisations to tailor workflows while preserving the integrity of PinkVERIFY‑validated processes, a critical requirement for enterprises balancing standardisation with operational autonomy.

Scalability Built for Enterprise Growth
Designed to scale across geographies, business units, and service domains, Alemba Service Manager supports everything from IT service management to broader enterprise service management initiatives without requiring re‑certification or costly reimplementation.

Continued Investment in Independent Certification

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Building on this achievement, Alemba continues to invest in product development driven by customer requirements in complex, regulated environments. The company remains focused on delivering independently validated ITSM capabilities that support audit, compliance, and operational resilience at enterprise scale.

PinkVERIFY certification provides added assurance for organisations that require independently validated tools to support audit, compliance, and operational resilience, reinforcing Alemba's commitment to quality, transparency, and practical ITSM.

About Alemba

Alemba Ltd., headquartered in Edinburgh, United Kingdom, is a global provider of enterprise‑grade IT service management software. Trusted by customers in healthcare, government, finance, and utilities, Alemba Service Manager (ASM) offers powerful, flexible, and user‑friendly tools for managing IT services and digital workflows. With a strong focus on customer success and independently validated ITSM best practices, Alemba helps organisations drive efficiency, improve service quality, and support digital transformation initiatives. Learn more at www.alemba.com.