SMS Empowered with VISITOUR Scheduling and Microsoft Dynamics 365

READING, U.K. - Rezul -- Solvares Field Service, Europe's leading developer of intelligent scheduling and field service optimisation solutions, today announced the successful deployment of its VISITOUR scheduling platform for SMS PLC, one of the UK's foremost energy infrastructure companies. Integrated with Microsoft Dynamics 365 Field Service, the solution now supports the scheduling and optimisation of more than 500 field engineers delivering over 2.4 million contracted smart meter installations across the UK.

As a key contributor to the UK's smart meter rollout programme, SMS faced increasing operational complexity as it expanded its field service operations. The organisation required a dynamic scheduling solution capable of managing a large mobile workforce, improving route efficiency, ensuring regulatory compliance, and delivering a superior customer experience in real time.

Following a comprehensive evaluation process, SMS selected Microsoft Dynamics 365 Field Service as its field operations platform and partnered with Solvares Field Service to enhance the solution with VISITOUR's advanced scheduling and routing capabilities.

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The integrated platform combines intelligent workforce scheduling, real-time route optimisation, skills-based resource allocation, and appointment booking within a unified field service environment. By connecting seamlessly with Microsoft Dynamics 365, VISITOUR enables SMS to automate complex scheduling decisions while maintaining complete visibility across its nationwide operation.

SMS has achieved significant productivity improvements. VISITOUR continuously analyses schedules throughout the day, automatically adapting to changing circumstances such as traffic conditions, appointment changes, and resource availability. This dynamic approach helps ensure engineers spend more time completing customer work and less time travelling between appointments.

The solution's intelligent booking engine allows SMS to evaluate the operational impact of available appointment slots in real time, enabling more informed scheduling decisions that balance customer convenience with operational efficiency.

The implementation has strengthened SMS's ability to match specialist engineers with specific job requirements, improve appointment reliability, and maintain compliance within a highly regulated operating environment.

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Mark Evans, Chief Information Officer at SMS, said: "The Solvares implementation was first class; the team were extremely knowledgeable and delivery focussed. Since we have been live with the platform, we are really seeing the benefits through increased productivity in our field workforce."

Kirsty Gascoyne, Domestic Metering Director at SMS, added: "VISITOUR's scheduling capabilities have transformed how we navigate complexity, bringing clarity, control, and confidence to even the most regulated environments. What once felt like a maze of coordination is now a streamlined, intelligent process that empowers our team to focus on what truly matters: delivering excellence. This is true flexibility to fit our needs now and into the future."

Learn more: https://solvares-fieldservice.com/en/case-study/sms-plc-visitour-scheduling-and-microsoft-dynamics-365/