Reddy launches the #1 simulation training platform at CCW Las Vegas

LAS VEGAS, June 10, 2025 ~ At the Customer Contact Week (CCW) event in Las Vegas, Reddy, the AI coaching platform, announced the launch of their latest version, Reddy 2.0. This marks their second year of sponsoring at the world's largest customer experience (CX) event and introduces a range of advanced features for simulation training.

Reddy 2.0 is set to revolutionize enterprise training with its fully automated simulation creation, enhanced collaboration tools for learning and development (L&D) and quality assurance (QA) teams, and additional security and compliance certifications. The platform's new features align with its vision of transforming customer service agents into high-performing all-stars.

While many companies have been quick to adopt automation in their customer service processes, recent research has shown that it may not always be successful. A study by Salesforce revealed that AI automation only has a 35% success rate in resolving interactions that require more than one step. This has led some companies, such as Klarna, to scale back their use of AI and bring back human agents into their support model.

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In contrast, Reddy has focused on bridging the gap between automation and human agents by automating training processes. Along with the launch of Reddy 2.0, the company also announced its partnership with a global organization with over 2,000 agents. During an initial pilot period, this partnership resulted in a significant return on investment of 38x through improved performance of new hires.

The new features and branding of Reddy 2.0 are centered around connecting different teams within CX organizations to create impactful training programs for agents.

One of the key features is Automated Simulation Authoring which allows L&D teams to generate tailored simulations using AI technology. They can also incorporate existing materials to create realistic scenarios for complex interactions and systems. This feature enables instant updates to training programs and standard operating procedures (SOPs), making it easier for large content teams to test, version, and publish changes.

Reddy has also developed an Enterprise Collaboration Suite that includes a Learning Management System, Knowledge Base, and Project Management System. These tools are integrated into the platform and other common tools, streamlining workflows and ensuring agents have access to the most up-to-date processes and materials.

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In addition to these features, Reddy has received their SOC 2 Type 2 certification this week, adding to their existing HIPAA certification and PCI compliance. The company prides itself on its ability to combine software with change management and work closely with Infosec and Procurement teams to navigate evolving policies around Generative AI.

According to Adam Levin, CEO and Co-Founder of Reddy, the platform brings together all teams within a contact center – from L&D to QA to team leads – making it easier than ever to turn agents into all-stars. The new design of Reddy 2.0 represents these connections with a dynamic arrow-based system symbolizing the connections created within one platform and the forward momentum it helps agents achieve. With Reddy's support, agents can handle more calls with confidence, resolve complex issues at a higher rate, and deliver happier customers for the brand.

Attendees at CCW Las Vegas can visit Reddy at Booth #1400 for live demonstrations of their AI coaching platform in action or learn more at www.reddy.io. With its innovative features and proven success in improving agent performance, Reddy is set to redefine agent training in the AI era.

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